General terms and conditions

General terms and conditions

General terms and conditions (GTC) are a document that sets the terms of business between two entities, most often between the seller and the buyer. They contain information such as:

  • delivery times
  • terms of payment
  • guarantees and complaints
  • liability for defects
  • personal data protection and the like.

The goal of the GTC is to establish clear and unambiguous rules for business relations and thus prevent ambiguities and misunderstandings between both parties.

Who must have the GTC drawn up?

The General Terms and Conditions (GTC) are suitable for all types of businesses and operators who carry out commercial activities and conclude business contracts with clients or suppliers. GTC can be used in various industries, such as retail, services, online business, and so on.

What must the General Terms and Conditions contain?

  • The General Terms and Conditions (GTC) should contain the following information:
  • Identification of the seller and the buyer
  • A description of the goods or services that are the subject of the trade
  • Price of goods or services and method of payment
  • Delivery times
  • Warranties and complaint conditions
  • Liability for defects
  • Protection of personal data
  • Rights and obligations of both parties
  • Validity and effectiveness of the GTC
  • Contact information for the business partner.

It is important that the GTC are clear, legible and unambiguous, so that both business partners clearly understand what rules apply to their business relationship.